Frequently Asked Questions
We are not able to process exchanges or cancellations at this time.
We gladly accept returns of non-personalized items. Please contact firstname.lastname@example.org within 2-3 days of receiving your item. All items must be shipped back within 7 days of delivery to be eligible for return.
Conditions of return
Buyers are responsible for returning the item in its original condition. Shipping costs will be deducted from the refund provided to the customer.
: Please email us to let us know you'd like to return the piece for store credit and we will send you a return shipping label on us!
: Please email us to let us know you'd like a return and refund to the original payment method. We will deduct $8 from your refund for the return label.
All items ordered together will ship together. Please do not purchase ready to ship with a preorder, or your ready to ship will not be fulfilled until your preorder is ready.
Preorders will ship in time frame specified on collection pages. If you need an order before a specific date, please email email@example.com to confirm date before ordering. We can not rush preorders.
Ready to ship orders will ship to you within 2-3 business days of processing.
Please visit our preorder shipping timeline page for more information.
We love partnering with small businesses! We are currently offer a small selection of our most loved designs on Faire. If you would like to be considered for an expanded wholesale account to access a larger catalog of our designs, or have any questions about working with us, please email directly at firstname.lastname@example.org. We look forward to hearing from you!
All pieces run true to size unless otherwise noted. Smocked clothing tends to be "forgiving" in that it can last through many sizes. Please consult our size chart with any questions. We also have sizing details in our highlights over on Instagram!
Due to the nature of handmade clothing, sizing and details may vary slightly. If you have any questions please feel free to email us!
We spend months on our one of a kind, hand drawn designs. Each design is first hand sketched and goes through rounds of tweaks and edits before being finalized and added to our collections. At this time we do not accept any tweaks to our current designs.
If you would like a custom, original design, we offer a very limited amount of spaces each quarter. Please email us at email@example.com for more information on a o ne of a kind Josie Bee Clothing Co. design!
Yes! We offer monogramming on many of our pieces. We do not currently offer monogramming on any smocked Bishop collar designs.
If you would like to add a monogram to a piece that does not have an "add a monogram" option, please email us at firstname.lastname@example.org and we'll see how we can help!